Refund Policy

Refund Policy

Last Updated: 17-09-2024

At IMMIGuruPlus, we strive to provide high-quality services and ensure our clients are satisfied. This Refund Policy outlines the conditions under which refunds may be issued for our services. Please review this policy carefully before making a payment.

1. Eligibility for Refunds

Refunds may be granted under the following circumstances:

  • Service Not Provided: If we fail to deliver the service as described or agreed upon, you may be eligible for a refund.
  • Application Refusal: For visa-related services, if the application is refused and you have provided all required documentation and met all criteria, you may be eligible for a refund, subject to our specific conditions outlined below.
  • Duplicate Payments: If you accidentally make a duplicate payment for the same service, we will issue a refund for the extra payment.

2. Non-Refundable Fees

The following fees are non-refundable:

  • Administrative Fees: Administrative fees for processing visa applications and invitation letters are non-refundable, regardless of the outcome of your application.
  • Service Fees: Fees for services that have been rendered or partially completed cannot be refunded.

3. Refund Request Process

To request a refund, please follow these steps:

  1. Contact Us: Email us at info@immiguruplus.com with your refund request. Include your name, contact details, and a description of the issue.
  2. Provide Evidence: If applicable, provide any supporting documentation that demonstrates why you are requesting a refund, such as a visa refusal notice or proof of service failure.
  3. Review: We will review your request and respond within [number] business days. If your request is approved, we will process the refund to the original payment method.

4. Refund Processing Time

Refunds will be processed within [number] business days from the date of approval. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

5. Exceptions and Special Cases

  • Visa Application Refusal: If your visa application is refused, we may offer a partial refund or a refund of administrative fees, subject to the specific terms and conditions related to your service.
  • Service Issues: If there were issues with the service provided, such as delays or errors, we will review each case individually and may offer a partial refund or compensation as deemed appropriate.

6. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page, and your continued use of our services will constitute your acceptance of the revised policy.

7. Contact Us

If you have any questions or concerns about our Refund Policy or need assistance with a refund request, please contact us at:

IMMIGuruPlus
Email: info@immiguruplus.com

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